Danny Meyer Is On Your Side

Danny Meyer has spent decades cultivating good will with diners at his ever-popular set of New York City restaurants. If you've ever dined at Union Square Cafe, Gramercy Tavern or even Shake Shack you've experienced the good vibes attitude that emanate from each member of his staff.

Meyer discussed his not-so-secret formula for restaurant success at the 2007 Good Experience Live (GEL) conference here in NYC. Topics covered include Meyer's definition of hospitality, why it's important to always be mindful of context and why customers flock to his restaurants like moths to a bright lightbulb towering above a sea of low wattage bulbs. Watch the full video below for all the juicy details.

For information on the upcoming 2009 GEL conference visit gelconference.com.